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Better Management

For Business and IT to understand root cause analysis and potential risk to the business, different operational disciplines must be addressed such that accurate information is available to the appropriate users in a timely manner. Operations teams require role-specific information in order to understand performance, risk and other technical or business issues associated with the application.

Operational disciplines and the management tools and information they require for increased operational efficiency include:

  • business operations
  • application operations
  • middleware operations
  • infrastructure operations

These operational disciplines need to have integrated information in order to make appropriate decisions or to understand the cause-effect relationship of business performance against IT performance. The Planning process and Management Architecture discipline defines the information that is required to manage performance of the value creating activities for the Business and the IT systems that support the value creating activities. With iBIT's expertise in Application Performance Management, appropriate technical and business metrics are made available to the operational teams in semantics they understand.

The iBIT process addresses the operational aspects of the business application in order to assure the business is fully informed on both business and technical performance. Using this process assures Business and IT transparency resulting in faster root cause analysis (technical and business) and decision making. The absence of metrics is not an excuse for not making operational decisions in a timely manner. The client's existing management tools are assessed for operational suitability in meeting the information needs of Business and IT in a synchronized manner.

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iBIT has helped us better understand the application lifecycle steps needed to be undertaken as we move towards modernizing our existing, customer-facing applications and addressing new functionality, while preparing us for the next phase of growth in our business."

- Joel Jaeger, CEO, Commodity Update, LLC